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Career Opportunities > Resolutions > Resolution Agent

Resolution Agent

Essential Functions: * Print delinquency list and daily call lists. * Contact delinquent accounts via telephone to collect past due fees and/or set up payment arrangements (minimum 40 contacts per day: maximum 100 calls per day). * Prepare daily collection reports for management. * Prepare demand letters for delinquent accounts daily. * E-mail immediate supervisor daily with number of calls and/or collections made. Job Specifications: * Proficient in the use of the telephone system. * Intermediate Excel and Word experience. * One year previous collection experience. * Excellent oral and written English skills.

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